How do we book you?

What forms of payments do you accept?

  • Payments can be made via PayPal, cash, or wire transfer.

What if I need to reschedule my session?

  • In the event that you need to reschedule your session, please email or call at least 48 hours in advance. This does not apply to weddings.

What if I need to cancel my session?

  • If you need to cancel your session, please let me know at least 3 days before. I will refund your booking fee 50% if cancelled within 3 days of your scheduled session. This does not apply to weddings.

What if the weather is bad?

  • I’ve done many sessions in the rain and the pictures come out amazing, but if you prefer better weather, I can reschedule your session as soon as possible at no extra cost.

How far do you travel?

  • I will travel within Asia during the year but during the months of June-August I am typically in New York.

Do you edit your photos?

  • Yes! The images I keep from your session will be individually edited.

How long after the session will it take to see our images?

  • My turn around time is typically 10-14 business days. Weddings will take 60 days.

Who has the rights to the images?

  • You have the rights to the images for personal use and By Matthew Neal maintains the rights to use the images for promotional purposes.

Is there a booking fee?

  • Yes, there is a booking fee that is 50% of your session rate for portrait sessions, couple sessions, and work with Chai Lai. Weddings require a 35% booking fee. This fee reserves your day and time, and is nonrefundable. This fee goes towards your photo session rate. You can pay the booking fee by PayPal, wire transfer, or cash.

Can I get the raw images?

  • I typically don’t give raw photos to my clients, and here is why. RAW files are unedited and therefore are not an accurate representation of my work or my brand. I want to make sure I deliver only my very best work to you. Let me give you an example, if you ordered a cake from the best bakery in town, would you expect the baker to deliver you a tray full of the ingredients? Nope lol. You hired the baker for a cake, not an unfinished product. When we are communicating please give me every single detail because I want to understand exactly what you want, so that what I deliver isn’t lacking in any way.
Using Format